Loan Value Group's Privacy Policy and Terms of Use

This page contains the online privacy policy and terms of use applicable to your usage of this website and loanvaluegroup.com.

Privacy Statement
Normal Website Usage
Collection and Disclosure of Personally Identifiable Information
You May Request a Copy of Your Privacy Policy
Your Choices
Changes To Our Policy
Accuracy of Your Information
Confidentially and Security
Assistance for Victims of Identity Theft
Terms of Use
Questions, Comments or Complaints

Privacy Statement

Loan Value Group, LLC and its affiliated companies (“LVG”) respect your privacy and the confidential nature of the information that we gather during the course of our relationship with you. This Online Privacy Policy and Terms of Use (“Online Policy”) describes Loan Value Group’s policy regarding information received about you during visits to our website.

Normal Website Usage

You can visit Loan Value Group’s website to read product and company information, or use some of our online tools without telling us who you are and without revealing any personal information. During these types of visits, we collect and store statistical information on an anonymous basis, such as the information about the time and length of your visit, the website you last visited, the pages you request, and the date and time of those requests. We may also collect and store the name of your Internet Service Provider.

We use cookies when you enter our website to help us gather this type of statistical information. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes so that we can track website and user activity. The use of cookies is an industry standard and you will find them at most websites. Most browsers are initially set up to accept cookies. If you’d prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of our website may not work properly for you.

We also use cookies to trigger certain online customer service surveys, which could be hosted on a site other than this site. These surveys are completely anonymous and optional. The information that LVG and any outside survey company obtain from you if you choose to fill out these surveys is used only to improve your experience in visiting the Loan Value Group website.

Collection and Disclosure of Personally Identifiable Information

There are instances where we request personally identifiable information to provide our website visitors a service or correspondence. This information, such as name, mailing address, or type of request, is collected and stored in a manner appropriate to the nature of the data and used to fulfill your request. If you are our customer, the information may also be shared as described below.

When you submit an online application to us or you are accessing your account online, we collect the following types of personality identifiable information about you.

Information that is required for you to register and login to My LVG Account, such as your account number, email address, phone number, and ZIP code.
Information we receive from you about your transactions with us, or affiliates (as permitted by law) or others such as account balances, payment history or account activity.

If you are our customer, we may disclose all of the information that we collect on you and former customers, as described below.

To the extent permitted by law and in accordance with any applicable LVG customer Privacy Policy, the personally identifiable information we collect about you may be shared with our affiliates and nonaffiliated third parties as follows:

Financial companies such as your Mortgage Servicer and Mortgage Owner.
Non-financial companies engaged in the distribution and marketing of LVG’s services.
Companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements.

We do not sell the collected data.

You May Request a Copy of Your Privacy Policy

LVG continuously strives to comply with all applicable federal and state privacy laws. Some policies will vary by State, based on the applicable laws of that state. If you are utilizing LVG’s services, you may request a copy of your Privacy Notice (if applicable) by emailing LVG at [email protected].

Your Choices

Customers of LVG have certain privacy options that are provided pursuant to applicable federal and state privacy laws. To learn more about your privacy options, refer to the customer Privacy Policy mailed to you, or email [email protected].

Changes To Our Policy

As permitted by law, we may change this Online Policy and provide notice by posting a revised policy on this site. By using this website, you signify your acceptance of this Online Policy. Your continued use of this website after a revised Online Policy has been posted signifies your acceptance of the revised Online Policy.

Accuracy of Your Information

You may email us at [email protected] regarding the accuracy, completeness and substance of the information collected about you while you are on this website.

Confidentially and Security

We restrict all access to nonpublic personal information to persons hired by us who need to know the information to provide products and services to you and to otherwise service your account(s) with us. We maintain physical, electronic and procedural safeguards that comply with applicable federal standards to guard your nonpublic personal information.

If you choose to complete and submit our Online Application, or to access, “My LVG Account”, your personal information will be protected during transmission by an encryption process.

Assistance for Victims of Identity Theft

If you believe that your account has been subject to unauthorized access, please email us at [email protected]. You may also contact your local law enforcement agency, and the Federal Trade Commission (FTC). You may speak with an FTC counselor by calling 1-877-FTC-HELP (1-877-382-4357). Or, to enter information about your complaint to a FTC online database, sign on to www.ftccomplaintassistant.gov.

Terms of Use

In addition to the terms of use contained on this page, supplemental terms of use may appear on specific pages of the website. This website contains information regarding LVG and their products and promotional programs. LVG and its affiliated companies are collectively referred to as “LVG” throughout this website.

We are not responsible for errors or negligent use of the services offered by this website, including input errors, negligent handling or sharing of passwords, and leaving a computer unattended while accessing the Online Application section of the website.

While we make all reasonable efforts to ensure that all material on this website is correct, accuracy cannot be guaranteed. Balance information that appears on my LVG Account assumes that all postings to your account were valid postings. This website may contain hypertext links to other websites that are completely independent of this website. We do not assume responsibility as to the accuracy, completeness, or authenticity of the information presented on any website accessed via such a link. A link to another entity’s website should not be construed as endorsement by LVG of such websites, products or services.

All of the content presented on this website is for information purposes only and in no way creates any fiduciary relationship between you and LVG; you should seek appropriate tax, financial, or legal advice when necessary. No content on this site constitutes an offer to buy or sell any product or service. All services described in this website are available to qualified applicants only through LVG. All programs are subject to change or termination at any time in accordance with the terms and conditions of the service selected by you. The information contained on this website is protected by copyright and may not be reproduced without written consent.

Questions, Comments or Complaints

If you have any questions, comments or complaints regarding this Online Policy, contact [email protected].